Return and Cancellation Conditions
You can return the product you purchased within 7 days from the delivery date. Although it is not mandatory, we kindly ask you to write a letter stating the reason for your return in order to serve you better. In corporate sales, a return invoice must be issued in order for the return to be processed.
General Rules
For optional returns, the product must be unused. Although there is no problem with the product; Products that are used and cannot be resold to another customer without defects cannot be returned. Products produced specifically for you are also excluded from the scope of return.
Return Process
The returned product is examined by our relevant department to determine whether it complies with the return conditions. The process of checking, approval and payment of returns that meet the above conditions takes 5-10 business days from the date of receipt. Whether the return is approved or not, an e-mail will be sent to your e-mail address registered with us informing you of this situation. If the return is approved, the refund can be made to the credit card or bank account you used during shopping within 5 days. If your return is not approved, the product will be sent back to the address of the person who ordered it.
Attention Please!
For the products you send back, all shipping costs incurred during return are the responsibility of the buyer.